These Terms & Conditions govern all purchases made through Vitasilk on vitasilk.com. By placing an order, you fully accept these terms.
Vitasilk reserves the right to update these Terms at any time. The version in force at the time of your order applies.
Our products are professional hair care treatments (straightening, conditioning, kits, and equipment) intended for both professional and personal use. Essential product details are listed on each product page.
Images are as accurate as possible. Minor colour variations may occur due to photography or screen calibration.
All prices are displayed in Euros (EUR), inclusive of applicable taxes. Vitasilk reserves the right to adjust prices at any time without notice. You will be charged the price shown at the time your order is confirmed.
Shipping costs are shown separately at checkout.
Placing an order on vitasilk.com follows these steps:
An order confirmation will be sent to you by email after successful payment. Vitasilk reserves the right to cancel any fraudulent order or an order affected by stock unavailability.
We accept the following payment methods: credit/debit card (Visa, Mastercard, American Express) and PayPal. All transactions are processed through secure, encrypted payment gateways. Vitasilk does not store your payment card details.
Vitasilk ships internationally via trusted carrier partners. Orders are processed and dispatched on the next business day after payment confirmation.
Delivery estimates are indicative and may vary during peak periods or due to customs clearance. Vitasilk is not liable for delays caused by the carrier or customs authorities.
For any shipping enquiry, contact us via WhatsApp at +33 1 23 45 67 89 or email contact@vitasilk.com.
Shipping costs vary by destination and are calculated automatically at checkout. Orders above the free-shipping threshold (displayed on the site) qualify for free delivery.
Upon receiving your order, please inspect the parcel and products immediately. If you notice any damage or discrepancy, please:
For hygiene and safety reasons, opened or used hair care products cannot be returned or exchanged, unless defective or sent in error.
Any return must be reported within 14 days of receipt (in line with EU consumer rights) by contacting us via:
Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.
Accepted returns will be refunded within 5 – 7 business days to the original payment method.
Offers and prices are valid while visible on the site. If an item becomes unavailable after your order is placed, we will notify you promptly and offer either an equivalent replacement or a full refund.
Our team is available to assist you with any questions:
Monday to Saturday, 9am – 6pm CET
In the event of a dispute, we will first seek an amicable resolution. If unresolved, applicable law and jurisdiction will depend on your country of residence. EU consumers retain the rights granted by mandatory local consumer protection laws.
Last updated: April 2025